| 1. |
Q: |
Why are your shipping charges so high? |
|
A: |
We charge the customer directly what UPS charges us for shipping,
that way we can keep the actual price of the product down. |
| 2. |
Q: |
Why
was my shipping charge different on my invoice from what was
listed in the catalog? |
|
A: |
The chart in the catalog is an estimate. Your actual shipping
charge is calculated once it is packaged and ready to be sent. |
| 3. |
Q: |
What
is the shipping time? |
|
A: |
That will depend on your location. On the shipping chart
in the catalog you will find the estimated shipping times
for each zone. |
| 4. |
Q: |
Do
you ship to Canada? |
|
A: |
Yes, we can ship to Canada. We also have a few Canada dealers.
Please call for more information. |
| 1. |
Q: |
How do you pronounce Uckele? |
|
A: |
It is pronounced “Yoo Klee”. |
| 2. |
Q: |
Where
are you located? |
|
A: |
We are in south east Michigan. Off US 23 between Detroit
and Toledo. |
| 3. |
Q: |
Do you guarantee your products? |
|
A: |
Uckele guarantees that your product is fresh, pure, and
potent, with a lot number and expiration date. We also guarantee
that if you find a more comprehensive vitamin/mineral supplement
at a lower price, we will give you one of ours for free. |
| 4. |
Q: |
How do I know your product is the best? |
|
A: |
Uckele is a certified FDA 1900 approved facility and manufactures
your products in our own plant using GMP (good manufacturing
practices) procedures. Uckele uses only the finest ingredients
with the highest bio-availability when manufacturing your
supplements. |
| 5. |
Q: |
Will your products test? |
|
A: |
If you are concerned about testing please let us know
at the time of order and we will do our best to recommend
products that are legal for your association, however we must
recommend that you always double check with your organization
as these rules are ever changing. |
| 6. |
Q: |
Do you have dealers or distributors? |
|
A: |
Yes, we do have various dealers around the country. Call
us for the dealer nearest you. |
| 7. |
Q: |
What are your prices and do you have any
price breaks? |
|
A: |
The prices for each product are in the catalog and on our
website. We do offer multiple quantity discounts for most products. |
| 8. |
Q: |
Why
is what I’m looking for not on the website? |
|
A: |
At this time, not every product is offered on the website,
nor are the single ingredient items, but please feel free
to give us a call to order or for a price quote. |
| 9. |
Q: |
Do
you offer custom supplements? |
|
A: |
Yes! We can custom manufacture a supplement especially
for your horse based on either Hair Mineral Analysis, Hay
Testing, or simply based on your specifications. Call us for
a custom supplement quote. |
| 10. |
Q: |
Do
you have joint supplements? |
|
A: |
Yes, we have a full line of joint supplements from very
simple to very complex. |
| 11. |
Q: |
Do
you have supplements for horses with allergies? |
|
A: |
Yes, we have immune boosters and anti-oxidants that can
be very helpful for horses with allergies. |
| 12. |
Q: |
What
can you tell me about Hair Mineral Analysis? |
|
A: |
HMA is a unique and beneficial tool when determining a
correct supplement program for your individual horse. To learn
more please visit our website www.uckele.com or call 800-248-0330. |
| 13. |
Q: |
Should
all horses get a Hair Mineral Analysis? |
|
A: |
HMA is very useful for any horse, not just those with health
problems. The key is preventative maintenance. |
| 14. |
Q: |
My
horse is very picky, will my horse eat your supplements? |
|
A: |
Most horses are fine with supplements added to their diet.
However, while we cannot guarantee palatability we will do our
very best to help you with a picky eater situation with helpful
hints and suggestions. |
| 15. |
Q: |
How
do I know if my horse has a certain issue or illness? |
|
A: |
For any diagnosis we always recommend that you consult your
veterinarian first. We can then help you with determining which
supplements would be best for your situation. |
| 16. |
Q: |
Do you have pet products? |
|
A: |
We do have a few products specifically for dogs. Cocosoya
Oil and Dog Yeast. |
| 1. |
Q: |
What can you tell me about Cocosoya Oil? |
|
A: |
Cocosoya Oil is a fatty acid supplement that is very palatable
and is great for the hair coat and hooves. For more Info…. |
| 2. |
Q: |
Do
you have a Digestive Aid? |
|
A: |
Yes, our most comprehensive digestive aid is Absorb All.
This product contains probiotics, prebiotics, digestive enzymes,
and yeasts. |
| 3. |
Q: |
Do
you have hoof supplements? |
|
A: |
Yes, we have two hoof supplement formulas, Hoof Biotin
and Equi Hoof Complex. Cocosoya is also beneficial for a healthy
hoof. |
| 4. |
Q: |
Do
you have anything for horses with insulin resistance? |
|
A: |
Yes, Glycocemic EQ was specifically formulated with these
horses in mind. We can also recommend a complete ration for
these horses. |
| 5. |
Q: |
What
do you have for pregnant mares and foals? |
|
A: |
For the gestating mare we recommend Base Mix P55. For
lactating mares and foals we recommend Milk & Grow. |
| 6. |
Q: |
Do
you have calming aids? |
|
A: |
Yes, we offer two combination calming aids. Seroquine
(does not contain valerian root), and RLX All (does contain
valerian root). |
| 7. |
Q: |
Do
you have supplements for race horses? |
|
A: |
Yes, we have a full line of supplements for all performance
horses including race horses. Please see the performance section
in the catalog. |
