Privacy Policy

The purpose of this Privacy Policy (“Policy”) is to inform you about what information may be collected from you when visiting the Upper Echelon Nutrition, LLC (“Company”) Website (“Site”), how such information will be used, with whom such information may be shared, your ability to edit, update, correct or delete such information and the security procedures that we have implemented to protect your privacy.

The Company respects the privacy needs of our customers. How the Company handles any personal information, such as your name, address, email address or phone number (“Personal Information”) that you provide is important to us. The Company respects your privacy in handling Personal Information relating to you and your transactions with us. This Policy describes the Personal Information the Company gathers about you, what the Company does with it, the safeguards the Company has in place to protect it, and how you can control our use of it. By using the Site, the user agrees, without limitation or qualification, to be bound by this Policy. When you provide Personal Information on our Site or to our Customer Care department, you are consenting to the manner in which the Company will collect, use, disclose and otherwise manage your Personal Information, as set forth below.

COLLECTION & USE OF INFORMATION

When visiting our Site, you may be asked for certain types of Personal Information (e.g., your first and last name, mailing address, city, state, zip code, telephone number, e-mail address, credit card number, etc.). This Personal Information allows us to administer our business, better provide products and services to you, communicate offers on products that may be of interest to you, and to fulfill your order. You may volunteer to disclose Personal Information to us. If you do not want to disclose your Personal Information to us, please do not submit it. The Company may also collect non-personal information from you when you visit the Site (e.g., your IP address, browser type, domain name, etc.). Be advised that all activity and IP address information is to be monitored and that this information may be used in a civil and/or criminal cases(s) against a client if there is fraudulent use and/or theft of services.

As noted above, the Company uses the Personal Information that is collected about you for a variety of purposes, such as confirming and fulfilling your order, adding you to our e-mail subscription list, analyzing trends and statistics, improving the operation of the Site, sending informational and promotional materials, and to help us design and enhance our products and service offerings so that we may provide you with quality products and to ensure your complete satisfaction. The Company may disclose the Personal Information that we collect about you when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to us or to others. We may also disclose the Personal Information to assist in compliance with certain laws and regulations.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at support@uenutrition.com. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to the United States.

INFORMATION RETENTION

The Company retains your information as long as it is required for the purposes identified when you provided the information, or for any new purposes identified by the Company and consented to by you, and for any appropriate time thereafter including a sufficient time following to permit you to ask any questions regarding its use. Certain information is retained for longer periods for our internal audit and quality control purposes. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

THIRD-PARTY VENDORS

The Company maintains existing business relationships and may develop other relationships in the future with certain parties (“Vendors”). In these instances, the Company may share or otherwise allow partial access to the Personal Information that is collected that will enable Vendors to contact you regarding your order. The Company may contract Vendors to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, e-mail administrative functions, processing credit card payments, administering chargeback representations and providing customer service. These Vendors are under contractual obligation to use confidential data only for those purposes for which they are contracted to provide.

THIRD-PARTY WEBSITES

Our Site may contain links to other third-party websites, which may have Privacy Policies/Statements that differ from our own. We are not responsible for the activities and practices that take place on these website. Accordingly, we recommend that you review the Privacy Policy/Statement posted on any website that you may access through our Site.

UNFORESEEN CIRCUMSTANCES

In the event that the Company, or any of its assets are acquired by a third-party, Personal Information acquired by us may be one of the assets transferred.

COOKIES

We and our service providers collect information about users over time and across different websites and devices through the use of tracking tools including cookies, web beacons, clear GIFs, pixels, device identifiers and other online information-gathering tools (collectively, "cookies"). A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Site require that you accept cookies. If you are using our Site, these cookies may let us know who you are, are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and will provide us and our affiliate users with information that we will use to personalize our Site in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your order before completing your transaction. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Site, you will limit the functionality we can provide when you visit our Site.

While the cookies that we use may change from time to time, we use cookies for the following purposes, including:

• To authenticate your account and store your password if you are a registered account holder;
• To monitor performance of our Services;
• To learn more about the way you interact with our content;
• To personalize your experience on our Sites, Apps and Social Media Services;
• To optimize and tailor our Sites and Apps;
• To make product recommendations and provide you with advertising content on our Services and elsewhere in which we think you will be interested;
• To measure the effectiveness of personalized ads;
• To pursue analytics and research to help us improve our Services and product offerings; and
• To better understand our Site visitors and App users and their respective interests, including by learning about your online activities across devices.

We and our service providers use cookies to learn about what ads you see, what ads you interact with, and other actions you take on our Services. This allows us to provide you with more useful and relevant ads on both Upper Echelon Nutrition-owned and operated Services and unaffiliated services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as browsing or purchasing on our Sites or Apps, or visiting external sites or apps that contain our content or ads. In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (DAA) (a coalition of marketing and online advertising organizations). See "Advertising Preferences and Opt-out" below to opt-out of such advertising.

Third party advertising management partners may help us display tailored content to our customers' interests and serve interest-based advertising on our behalf. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may collect information through cookies about your browsing activity on our website to display interest-based ads. Also, some third-parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.

Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our Sites directly to your browser. They automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. The information practices of these advertisers and third-party websites are not covered by our Privacy Policy. Please contact them directly for more information about their privacy practices.

SECURITY

Our Company maintains physical, electronic, and procedural safeguards to protect the Personal Information you provide to us.

ACCESS, CORRECTIONS OR DELETION OF YOUR INFORMATION

If you identify any inaccuracy in your Personal Information, or you need to make a change or would like to verify such information or have your information removed, please contact customer support in writing by e-mail at support@uenutrition.com

SECURITY

When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, the industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your Personal Information. While we strive to protect your Personal Information, we cannot guarantee or warrant its complete security. No data transmission over the internet can be guaranteed to be 100% secure. We shall not be responsible for any harm or loss that you or any person may suffer as a result of a breach of confidentiality in respect to your use of our Site or any information you transmit to our Site.

CHILDREN’S ONLINE PRIVACY PROTECTION

The Company serves general users of the World Wide Web. We do not knowingly collect information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use the Site only with the involvement of a parent or guardian.

MODIFICATIONS TO POLICY

We reserve the right to change this Policy, along with any related provisions, at any time. Any changes to this Policy will be effective immediately. Be sure to review the Policy periodically to ensure familiarity with its most current version. You can easily confirm whether any revisions have been posted since your last visit by checking the date on which the Policy was last revised, which is set forth at the top of this Policy. If you object to such changes, we will honor our prior privacy policies as to any data previously collected. If you disagree with the changes in our policy, however, please do not use the Site after the posting of such changes online. By using the Site following the posting of changes to this Policy, you agree to all such changes.

DO NOT TRACK

Some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser may allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked. Third parties that have content embedded on Upper Echelon Nutrition’s website such as google.com/analytics/ may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific Upper Echelon Nutrition website from a certain IP address. 

CONTACT US

If you have questions or comments about this Policy, or you wish to confirm or make changes to information about you, please contact customer support in writing by e-mail at support@uenutrition.com.